Refund / Cancellation Policy

Online payments cover the selected service package, approved scope, and agreed delivery process. If you need to cancel, contact us as soon as possible so we can review the project stage and remaining work.

Before work starts

If no work has started and no third-party costs have been incurred, we may cancel the order and refund the payment, less any non-refundable processing costs charged by payment providers.

After work starts

Once analysis, data handling, automation setup, or delivery work has started, refunds are reviewed case by case. Completed milestones, custom work, urgent work, and third-party costs may be non-refundable.

Subscription or recurring work

If recurring services are offered, cancellations apply to future billing periods and do not automatically refund past completed or in-progress work unless a separate written agreement says otherwise.